Shipping Information

When you choose to redeem your digital gold balance for physical gold coins or bars through GoldNest, we ensure a secure and transparent delivery process. Here’s what you need to know about shipping:

Redemption Process

1. Ensure you have the minimum required gold balance for redemption (e.g., 1g, 5g, 10g).
2. Navigate to the 'Wallet' or 'Redeem' section in your dashboard.
3. Select the coin/bar size you wish to redeem.
4. Confirm your registered shipping address (ensure it is accurate and complete).
5. Review any applicable making charges, delivery fees, and insurance costs.
6. Confirm your redemption request. Your digital gold balance will be debited accordingly.

Shipping Fees and Timelines

• Making Charges: Small charges may apply for the fabrication of coins/bars.
• Delivery Fees: Calculated based on your location and the weight/value of the shipment.
• Insurance: All shipments are fully insured against loss or damage during transit.
• Timeline: Please allow approximately [e.g., 5-10] business days for processing and delivery after redemption confirmation. You will receive tracking information once your order is dispatched.

Security and Verification

• All shipments are handled by trusted, secure logistics partners.
• Deliveries require signature confirmation and may require identity verification upon receipt.
• Packaging is discreet and tamper-evident.

Address Accuracy

It is crucial that your shipping address registered with GoldNest is accurate and up-to-date. GoldNest is not liable for delivery issues arising from incorrect address information provided by the user.

Contact

If you have any questions regarding shipping or redemption, please contact our support team at support@goldnest.com.